jilimm Privacy Policy

1. Information We Collect

When you create a jilimm account, use our platform, or interact with our services, we may collect the following categories of personal information:

1.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, email address, Philippine mobile number, and password. This information is required to create your jilimm account and to verify that you meet the 21+ age requirement mandated by Philippine gambling regulations.
• Identity Verification Documents: Government-issued identification (Philippine passport, driver's license, PhilSys national ID, SSS/GSIS/UMID card, voter's ID), proof of address (utility bill or bank statement dated within three months), and proof of payment method ownership. These documents are collected during the KYC (Know Your Customer) process required by anti-money laundering regulations.
• Financial Information: GCash account details, Maya account details, bank account information (BDO, BPI, Metrobank, UnionBank, Landbank, PNB, Security Bank), and debit card details. jilimm processes all financial transactions in Philippine Peso (₱).
• Communication Data: Messages, inquiries, and feedback you send to jilimm customer support via live chat or email, including any attachments or screenshots you provide.
• Responsible Gaming Preferences: Deposit limits, session time alert settings, cool-off period requests, and self-exclusion preferences that you configure through your jilimm account dashboard.

1.2 Information Collected Automatically

• Device Information: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Usage Data: Pages visited on jilimm, games played, session duration, click patterns, search queries, and navigation paths within the platform.
• Network Data: IP address, internet service provider, approximate geographic location (city-level, not precise GPS coordinates), and connection type (Wi-Fi, mobile data).
• Transaction Logs: Records of deposits, withdrawals, wagers placed, game outcomes, bonus credits, and other account-related financial activity.
• Cookies and Similar Technologies: Data collected through cookies, local storage, and similar tracking technologies as further described in Section 7 of this Policy.

1.3 Information from Third Parties

In certain cases, jilimm may receive personal information from third-party sources, including identity verification providers who confirm the authenticity of your government-issued ID, payment processors (GCash, Maya, banks) who confirm transaction details, and fraud prevention services that provide risk assessments. Such information is used solely for the purposes described in this Policy.

2. How We Use Your Data

jilimm processes your personal information for the following specific, legitimate purposes:

• Account Creation & Management: To register your jilimm account, authenticate your identity, maintain your account settings, and provide you with access to jilimm services including casino games, slots, bingo, and live dealer tables.
• Age & Identity Verification: To confirm that you are at least 21 years of age as required by Philippine gambling law, and to satisfy KYC (Know Your Customer) obligations under the Anti-Money Laundering Act (AMLA).
• Transaction Processing: To process deposits and withdrawals through GCash, Maya, bank transfers, and debit cards; to maintain accurate financial records; and to detect and prevent fraudulent transactions.
• Service Improvement: To analyze usage patterns on jilimm, understand player preferences, improve the user experience, optimize game offerings, and develop new features that better serve Filipino players.
• Security & Fraud Prevention: To detect and prevent unauthorized access, multi-accounting, bonus abuse, collusion, money laundering, and other activities that violate jilimm's Terms & Conditions.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through jilimm's 24/7 customer support channels.
• Responsible Gaming: To enforce deposit limits, session time alerts, cool-off periods, and self-exclusion preferences that you configure; and to identify players who may be at risk of problem gambling. Gambling is addictive. Know when to stop.
• Legal Compliance: To comply with applicable Philippine laws and regulations, respond to lawful requests from government authorities, and fulfill reporting obligations under the AMLA, the Data Privacy Act, and other relevant legislation.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal status updates, account alerts), service announcements, and — only with your express consent — promotional communications about jilimm bonuses and new game releases. You may opt out of promotional communications at any time.

3. Legal Basis for Processing

In accordance with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, jilimm processes your personal information on the following legal bases:

• Consent: Where you have given clear, informed, and freely given consent for a specific purpose — for example, when you agree to receive promotional communications from jilimm or when you voluntarily submit identity verification documents.
• Contractual Necessity: Where processing is necessary for the performance of the contract between you and jilimm (i.e., our Terms & Conditions) — for example, to create your account, process your wagers, and facilitate deposits and withdrawals.
• Legal Obligation: Where processing is necessary to comply with a legal obligation to which jilimm is subject — for example, anti-money laundering reporting requirements, tax obligations, or responding to lawful requests from Philippine regulatory authorities.
• Legitimate Interest: Where processing is necessary for the legitimate interests pursued by jilimm, provided that such interests are not overridden by your fundamental rights and freedoms — for example, fraud detection, platform security, and service improvement analytics.

Where jilimm relies on consent as the legal basis for processing, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal. To withdraw consent, contact our Data Protection Officer using the details provided in Section 11.

4. Data Sharing & Third Parties

jilimm does not sell, rent, lease, or trade your personal information to third parties for their own marketing or commercial purposes. We may share your data only in the following limited circumstances:

• Payment Processors: We share necessary financial information with our payment partners — including GCash, Maya (PayMaya), and participating Philippine banks (BDO, BPI, Metrobank, UnionBank, Landbank, PNB, Security Bank) — solely to process your deposit and withdrawal transactions in Philippine Peso (₱).
• Identity Verification Providers: We share identity documents and personal details with trusted third-party verification services to confirm your identity, validate your age (21+ requirement), and comply with KYC regulations.
• Game Providers: Certain technical data (such as session identifiers and game preferences) may be shared with jilimm's licensed game providers to deliver the gaming experience. Game providers do not receive your financial information or identity documents.
• Legal & Regulatory Authorities: We may disclose personal information to Philippine law enforcement agencies, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other competent authorities when required by law, court order, or regulatory directive.
• Professional Advisors: We may share information with our legal counsel, auditors, and consultants who are bound by professional confidentiality obligations.
• Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of jilimm's assets, your personal information may be transferred to the successor entity, provided that the successor agrees to honor the terms of this Privacy Policy.

All third parties who receive personal information from jilimm are contractually required to implement appropriate security measures and to process such data solely for the purposes specified by jilimm. We conduct due diligence on all data processors and require them to comply with applicable Philippine data protection laws.

5. Data Retention

jilimm retains your personal information only for as long as necessary to fulfill the purposes for which it was collected, as described in this Policy. Specific retention periods include:

• Active Account Data: Your registration data, profile information, and account preferences are retained for the duration of your active jilimm account.
• Transaction Records: Financial transaction records (deposits, withdrawals, wager history) are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine anti-money laundering regulations.
• Identity Verification Documents: KYC documents are retained for a minimum of five (5) years following account closure, in compliance with AMLA requirements.
• Customer Support Records: Communication logs are retained for two (2) years from the date of resolution of your inquiry or dispute.
• Closed Account Data: Upon voluntary account closure, essential account data is retained for a minimum of five (5) years to comply with regulatory obligations. After this retention period, data is securely deleted or anonymized.
• Self-Exclusion Records: Permanent self-exclusion records are retained indefinitely to ensure that excluded individuals cannot re-register with jilimm.

When the applicable retention period expires, jilimm will securely delete or irreversibly anonymize the data using industry-standard methods. Anonymized data that cannot be linked to any individual may be retained for statistical and analytical purposes without time limitation.

6. Data Security

jilimm implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to:

• Encryption: All data transmitted between your device and jilimm is encrypted using TLS 1.3 with 256-bit AES encryption. Sensitive data at rest (passwords, financial details) is encrypted using industry-standard cryptographic algorithms.
• Password Security: User passwords are stored using bcrypt hashing with salting. jilimm personnel cannot view or retrieve your password. If you forget your password, you must reset it through the verified recovery process.
• Access Controls: Access to personal data within jilimm's organization is restricted to authorized personnel on a need-to-know basis. All access is logged and audited regularly.
• Network Security: jilimm employs firewalls, intrusion detection systems (IDS), intrusion prevention systems (IPS), and continuous network monitoring to detect and respond to security threats in real-time.
• Regular Audits: Independent security assessments and penetration tests are conducted periodically to identify and remediate vulnerabilities.
• Employee Training: All jilimm employees and contractors undergo mandatory data privacy and security training upon onboarding and at regular intervals thereafter.

While jilimm takes every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to take your own precautions by using a strong, unique password for your jilimm account, enabling two-factor authentication when available, and keeping your device and software up to date.

7. Cookies & Tracking Technologies

jilimm uses cookies and similar technologies to improve your browsing experience, analyze platform usage, and maintain the security of your sessions. The types of cookies jilimm uses include:

• Essential Cookies: These cookies are strictly necessary for the operation of the jilimm website. They enable core functionality such as user authentication, session management, and security features. Without these cookies, the jilimm platform cannot function properly. These cookies do not require your consent.
• Functional Cookies: These cookies remember your preferences and settings (such as language, display preferences, and game history) to provide a more personalized experience on jilimm.
• Performance/Analytics Cookies: These cookies collect aggregated, anonymized data about how visitors use jilimm — including pages visited, time spent on pages, and navigation patterns. This data helps jilimm understand user behavior and improve the platform. No personally identifiable information is collected through these cookies.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a prompt before a cookie is set. Please note that disabling essential cookies may impair the functionality of the jilimm website.

jilimm does not use third-party advertising cookies or tracking pixels from external advertising networks. We do not participate in cross-site behavioral advertising programs.

8. Your Rights Under Philippine Law

As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal information held by jilimm:

• Right to Be Informed: You have the right to be informed of the collection and processing of your personal data, including the purposes, scope, and method of processing, the identity of the data controller (jilimm), and the recipients of your data. This Privacy Policy serves as our primary mechanism for fulfilling this obligation.
• Right to Access: You have the right to request access to your personal data held by jilimm, including a copy of such data in a commonly used electronic format.
• Right to Correction: You have the right to request the correction of inaccurate, incomplete, or outdated personal data.
• Right to Erasure (Right to Be Forgotten): You have the right to request the deletion or removal of your personal data from jilimm's systems, subject to legal retention obligations (see Section 5).
• Right to Object: You have the right to object to the processing of your personal data, including processing for direct marketing purposes. Upon receiving a valid objection, jilimm will cease the contested processing unless there are compelling legitimate grounds.
• Right to Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to have such data transmitted to another data controller where technically feasible.
• Right to File a Complaint: If you believe jilimm has violated your data privacy rights, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact jilimm's Data Protection Officer using the contact details provided in Section 11. jilimm will respond to all valid data subject requests within fifteen (15) business days, or within such longer period as may be permitted by applicable law for complex requests. Identity verification may be required before processing your request to prevent unauthorized access to your data.

9. Children & Minors

jilimm services are strictly limited to individuals who are at least twenty-one (21) years of age. jilimm does not knowingly collect, solicit, or store personal information from anyone under the age of 21.

If jilimm becomes aware that personal information has been collected from an individual under 21, we will take immediate steps to delete such information from our systems and close any associated account. Any wagers placed and winnings accrued through an underage account will be voided in accordance with our Terms & Conditions.

If you are a parent or guardian and believe that a minor has registered for a jilimm account or provided personal information to us, please contact our Data Protection Officer immediately so that we can take appropriate action.

10. Updates to This Privacy Policy

jilimm reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes to this Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered jilimm users via email or in-platform notification.
• Display a prominent notice on the jilimm website for a reasonable period following the change.

Minor clarifications or editorial corrections may be made without prior notice. Your continued use of jilimm following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you disagree with any changes, you may close your jilimm account by contacting customer support.

We encourage all jilimm players to review this Policy periodically to stay informed about how your data is being protected.

11. Contact Information & Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy, your personal data, or jilimm's data practices, you may contact us through the following channels:

• Data Protection Officer (DPO) Email: [email protected]
• Live Chat: Available 24/7 through the jilimm website — select "Privacy & Data" as the inquiry category for priority routing to the DPO team.
• Response Time: jilimm endeavors to acknowledge all privacy-related inquiries within forty-eight (48) hours and to provide a substantive response within fifteen (15) business days.

For matters related to responsible gaming, self-exclusion, or account closure, please visit the Responsible Gaming page. For general terms governing jilimm services, please review our Terms & Conditions.

This Privacy Policy, together with the Terms & Conditions and Responsible Gaming guidelines, forms an integral part of the agreement between you and jilimm. We are committed to protecting your privacy and maintaining the trust that over thousands of Filipino players place in jilimm every day.